TheDigitalCabal.NET

So I got my reply to my petition I posted about earlier. Looks like they unbanned me in good order, citing that my account was banned because it “had been accessed by a foreign IP that was solely used to hack into multiple accounts”.

Foreign to where? North America? Iceland? Anyway, I’ll paste the email transcript here. Nothing  incriminating, except the window into the support reps mind. You get the feeling that the guy has to deal with the GoonFleet crew a lot…

My original petition:

Account: nope
Email: nah

Sometime between when last I played and canceled, and now, my account was banned.

I want to know the reason for this, as I had resources and ships on a character in my account, that I would want to use for a new character if I were to re subscribe.

The promptness of your reply will dictate whether I play EVE again or not.

Regards,

Cabal

GM Sparkle’s Reply (<- Originally typed “GEM Sparkle”, LOL!):

Hi,

Our apologies for the late reply.

We banned your account for security reasons as your account had been accessed by a foreign IP that was solely used to hack into multiple accounts.

The account has now been unbanned. When we ban accounts, the password gets reset, so in order to retrieve your password, go to the following link: https://secure.eve-online.com/forgotpassword.asp

In order to keep your account safe, then change your password into a complex one and never change it back into the one used at the time of the hacking.

Also, check and clean your computer of any malicious software that might be installed. To aid you with that, you can use TrendMicro’s HouseCall, available here: http://housecall.trendmicro.com/

Furthermore, never use your EVE login info anywhere else on the Internet. The only place you should ever need to enter those details would be on our website and when logging into the EVE Online client.

Finally, it perhaps goes without saying, but it really can’t be stressed enough: Never consider purchasing ISK or items for real life money. Even just visiting those sites puts your computer at risk.

If you never disclose your password to anyone and keep your computer clean of trojans and any other viruses, then incidents of this kind should never happen.

Best Regards,
GM Sparkle
EVE Online Customer Support Team

My further shenanigans (I’m rusty! Gimme a break!):

Hi!

Re late reply: No worries.

Re reason: Accessed how? Successful login? Has my credit card info? Or just tried via dictionary force?

Re password: It’s mixed case, alpha/num, not a dictionary word.

Re clean PC: I do tier 3 DC ops. This goes without saying. I use ClamWin FYI.

Re using my login elsewhere: Nope would never do that. I did use it in EVEMon, like everyone else. Problem there?

Re buying ISK: I have never purchased imaginary money of any format, EVER. This includes but is not limited to; Pyreals, Credits, Gold, Plat, ISK, Diamonds, and Influence.

Re sharing my password: Have never done, and even if I did, I trust my corp/clan like family ( http://www.arsclan.net )

Thanks for your time!

Cabal